Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page collects the questions players ask most often about moving money in and out, keeping an account in order, and dealing with hiccups during play. It is written in plain language, with the Malaysian context in mind—ringgit balances, e-wallets and bank transfers. We keep the answers short and factual. If you need more detail on a specific step, the lobby help menu and the cashier screen itself will show you the live options and current terms.
Getting an Answer Not Listed Here
If your question is not covered below, start with the in-lobby help centre—it is organised by topic and updated whenever the platform changes a rule. The search box there will usually surface the relevant note within a few keystrokes. For anything personal to your account, such as a stuck transaction or a login issue, use the contact form in the help centre. Replies are sent to the email address on your profile, so keep that inbox accessible.
There is a page each for Slot, Fishing, Mini Games, Live Games, bonus, and the guides lists what is live.
While you are here
What happens if a game disconnects mid-round?
When you reconnect and reload the game, it restores the exact state from the moment of the drop—your bet, the cards or reels, and the timer all come back as they were. You can then continue playing that round as if nothing had interrupted it.
Are there spending limits?
Yes — daily, weekly or monthly, from the dashboard. Tightening one takes effect at once; loosening one waits out a cooling-off period. The cap sits on the account, so Boost and USDT TRC20 are covered by one figure.
Where will my withdrawal be sent?
The cashier screen shows your chosen withdrawal destination before you confirm the request. Check that display carefully—it lists the e-wallet ID or bank account details on file. Once you confirm, the money goes exactly to that destination, so review it before tapping the button.
Which providers supply the games?
The lobby draws on Simple Play and Spadegaming, among others.
Are balances and bets shown in ringgit?
Yes, all balances, bets and winnings are displayed in Malaysian ringgit (RM). The lobby and game screens use RM by default, and you will not need to convert anything—what you see is the amount you play with.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through Boost and USDT TRC20 as usual.